How to Impress that Important Client
If you have a customer who spends quite a huge sum of money with you company, it is to your best interest to keep impress and keep them interested in your products and services. This is because they are providing your business with a good sum of money. At this point, you only want your relationship to grow but not sour.
You have by all means created the right impression with your client when they met you for the first time and started using your products and services. But when they come for a second visit, there is a need to keep them, impressed with your brand. You can use the following ideas as an inspiration to keep your customers impressed.
Clean your Office Well
The last thing that you want is inviting your client to visit your office when it is in a mess. This is why it is crucial to have it cleaned by a professional cleaner before the visit of that important client. Also, ensure that your employees tidy up their workstations and dispose any mess like loose paperwork strewn across their desks. You can also consider a new idea to improve your office’s look, like getting some new plants or installing framed pictures.
Have a Ready Plan of Action
It also important to have a timetable of activities that you would wish to do with your customer during the day. For example, you can schedule a morning meeting with them, breaking up for lunch before you can give them a tour of your production facilities or a demonstration of your new products and services. You can, later on, plan to have dinner with them to strengthen your social bonds.
Have them Picked and Dropped off at their Hotel
If you have clients from a far off country, it is kindness to arrange for them to be picked up and dropped at their hotel. To wow them, you can arrange for an executive chauffeur to drive them around. You might be worried about the cost of hiring one, but believe it or not, the cost of hiring an executive transport is not that much higher than booking a similar service through the local taxi firm. It gives your client a sense of status and importance and also it shows them that you are not afraid of giving them a good treat and that you value their business.
It is improper to keep a client visiting you to wait around for the people that they supposed to meet. Punctuality is important both to the new clients and existing ones too.
Be prepared in Advance
Lastly, ensure that you prepare well in advance for the client’s visit. Ensure that you have all the necessary agenda items available.